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STATUTORY COMPLIANCE & GRIEVANCES

Investor Information & Advisories

SEBI and NSE mandatory advisories, SCORES dispute escalation matrix, and regulatory guidelines for investor protection.

Mandatory Advisory for Investors • SEBI & NSE Circulars

1. Prevent Unauthorized Transactions: Update your mobile numbers and email IDs with Prayas Securities. Receive information of your transactions directly from the National Stock Exchange on your mobile/email at the end of each trading day.

2. Mandatory Security Pledge: Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020. Never transfer shares to broker pool accounts for margin.

3. Consolidated Verification: Regularly check your securities, mutual funds, and bonds in the Consolidated Account Statement (CAS) issued monthly by NSDL/CDSL.

Issued in the interest of investors.

STATUTORY DISCLOSURES

Investor Charters & Reports

Official regulatory filings
DOC
Investor Charter — Stock Brokers
Comprehensive charter outlining investor vision, mission, services provided, rights, and responsibilities.
Download DOC ↓
PDF
Investor Complaints & Grievance Data
Monthly disclosure of complaints received, resolved, and pending status as mandated by SEBI.
Download PDF ↓
PDF
SEBI SCORES Online Redressal Process
Filing instructions for SEBI Complaints Redress System (SCORES) and alternate dispute resolution.
Download PDF ↓
PDF
Official Investor Advisory Circular
Advisory circular regarding precautions, cybersecurity, and direct exchange communication.
Download PDF ↓
PDF
Client Bank Account(s) Verification Details
Official designated client bank accounts reported to the Exchange for fund deposits.
Download PDF ↓
SHAREHOLDER EMPOWERMENT

Depository E-Voting Gateways

As a beneficial shareholder, exercise your voting rights on corporate actions and board resolutions directly through the central depositories:

NSDL E-Voting System

Cast electronic votes using your 8-character DP ID and Client ID combination.

Launch NSDL E-Voting →

CDSL E-Voting System

Cast electronic votes using your 16-digit CDSL Demat Account Number (BO ID).

Launch CDSL E-Voting →
STAGE 1 ESCALATION

Internal Redressal Helpdesk

In case of any query, billing clarification, or dispute, please write directly to our designated compliance desk:

Designated Email: contact@prayasexchange.com
Phone: 022-28200264 / 65
Compliance Officer: Mr. Harish Innani

We commit to resolving all client queries within statutory exchange timelines.

STAGE 2 ESCALATION

Regulatory Portals • SEBI & SMART ODR

If your grievance is not resolved to your satisfaction within 30 days, you may lodge a complaint with SEBI or use the Online Dispute Resolution portal: